Building stronger customer loyalty: How SEPHORA did it with Odicci


In an era where customer loyalty and retention are paramount for businesses, SEPHORA has emerged as a pioneer in leveraging interactive experiences to build stronger relationships with their audience. Through the use of Odicci’s Interactive Marketing Hub, SEPHORA has successfully harnessed the power of zero-party data collection to gain valuable insights into their customers’ preferences, likes, and dislikes. This blog post explores how SEPHORA’s interactive experiences have become an effective method for understanding their audience, fostering loyalty, and enhancing customer retention.

SEPHORA’s Interactive Quiz: Understanding Customers on a Deeper Level

SEPHORA’s preferences quiz provides a unique platform for customers to engage directly with the brand. By participating in an interactive quiz, customers willingly share their preferences, beauty routines and product interests. This zero-party data driven approach allows SEPHORA to gather valuable insights into their customers individual needs and tailor their offerings accordingly. 



Personalisation and Enhanced Customer Experiences


Armed with the zero-party data collected through Odicci’s Interactive Marketing Hub, SEPHORA can create highly personalised experiences for their customers. By understanding individual preferences, SEPHORA can recommend products, beauty tips, and tutorials that resonate with each customer. This personalised approach not only enhances customer satisfaction but also strengthens the bond between SEPHORA and their audience.

Strengthening Customer Loyalty


SEPHORA interactive experiences go beyond mere zero-party data collection. They are designed to create memorable moments and a sense of community among customers. By participating in quizzes, challenges, and exclusive events, customers feel valued and connected to the brand. This emotional connection fosters loyalty, as customers perceive SEPHORA as a brand that understands and caters to their unique beauty needs.

Sephora recently launched a ‘Spin To Win’ experience via a pop up on their app, which allowed customers to ‘Spin The Wheel’ and win prizes. This achieved double the revenue compared to when SEPHORA launched experiences via CRM. 


Retention through Ongoing Engagement


With the rise of privacy concerns and the ban on third-party data, businesses are facing challenges in understanding and retaining their customer base. 

SEPHORA use of zero-party data collection through interactive experiences offers a solution. By engaging customers directly, SEPHORA gathers first-hand insights, reducing dependence on third-party data. This empowers SEPHORA to maintain customer engagement and retention in a privacy-centric landscape.

Empowering Customers and Encouraging Brand Advocacy


SEPHORA’s interactive experiences provide customers with a voice and an active role in shaping the brand’s offerings. By involving customers in product development decisions, SEPHORA creates a sense of ownership and loyalty. 

Satisfied customers are more likely to become brand advocates, sharing their positive experiences with friends and family, ultimately driving organic growth and customer acquisition.



Why Odicci?


SEPHORA’s strategic implementation of Odicci’s Interactive Marketing Hub has revolutionised the way they build loyalty and retention. 

By utilising zero-party data collection, SEPHORA gains a deep understanding of their customers’ preferences, enabling personalised experiences and tailored recommendations. This customer-centric approach strengthens the bond between SEPHORA and their audience, fostering loyalty, retention, and advocacy. 

In a world where third-party data is facing restrictions, SEPHORA’s interactive experiences serve as a beacon of innovation, offering a path forward for businesses seeking to build lasting relationships with their customers.

Join top industry brands such as SEPHORA,  New Look and Hotel Chocolat in boosting your engagement and conversions with our Interactive Marketing Hub. Our all-in-one platform will open doors for you to boost conversion rates, a better relationship with your target market and better consolidation for your CRM.

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