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Are you looking to increase your sales and customer engagement? Drive sales from existing customers? If you feel like your current method of interacting with customers and acquiring them isn’t engaging and not successful enough look no further! In this post we provide you with a basic grasp on gamification and how you can harvest it’s potential to effortlessly augment your services.
Mi&Co, marca de moda juvenil inspirada en Formentera quiso ofrecer una experiencia divertida a sus clientes en sus 4 tiendas de Barcelona. Miles de transacciones se producían en sus tiendas durante los meses de verano, por lo que la marca se puso en contacto con ODICCI para desarrollar una campaña de captación de datos que conectara con los clientes que pasaran por sus tiendas durante la temporada de verano.
El mecanismo utilizado fueron tarjetas rasca y gana con código único, las cuales fueron entregadas junto con el ticket de compra. Los participantes rascaban la tarjeta y conocían de forma instantánea que habían ganado algo, pero no se les indicaba cual era su premio (viaje a Formentera, Bikinis Gratuitos o descuentos), lo tenían que averiguar ellos mismos.
Usando el código único que aparecía en sus tarjetas, los participantes visitaban la landing page creada desde ODICCI , cuyo URL era www.miandco.es/win . Los participantes introducían su código único y sus datos personales durante la primera secuencia. Una vez que el cliente finalizaba este proceso, el partipante conocía en la última secuencia su premio de forma instantánea. Un email fue enviado a todos los participantes recordándoles cómo podían canjear sus diferentes premios. Todos los datos de los clientes fueron guardados en nuestra plataforma CRM. Mi&Co tuvo acceso a los datos de los clientes en todo momento.
- Bajo numero de registros
- Retención de datos en papeñ
- Proceso manual de los datos retenidos
- Poca información de los clientes
- Los vendedores requerían apoyo
- Clientes no siempre querían registrarse
- 5.000 tarjetas para la promoción
- Campaña realizada en 3 tiendas de Barcelona
- Promoción comunicada en redes sociales
- Visibiliad de la promoción en la web
- Comunicación de la campaña en redes sociales
- Campaña de publicidad en Google Adwords
- + 40% de los clientes que paso por la tienda participo en la promoción
- + 25% de los clientes utilizo su descuento
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Mi&Co wanted to connect with and engage their customers with an interactive promotion during the busy summer months to increase their database and their sales.
Mi & Co worked with ODICCI to create a scratch card campaign with unique codes, that were given to customers at the point of purchase. The scratch the card and revealed whether the participant had won something, but does not tell them what.
British Airways (BA) is the largest airline in the United Kingdom. Earlier this year, BA partnered with Comic Relief to create their ‘Flying Start’ campaign. British Airways want to help give children in the communities which they fly to have a brighter future.
British Airways needed a platform where customers could engage with their campaign, and decide how their £200,000 bursary should be distributed across UK and international charities. The four categories were: Domestic and gender-based violence; Homelessness and street children; Employability and education using sport; and HIV and AIDS.
Makepositive is a consulting partner of Salesforce; they design, implement and maintain all Salesforce clouds. Makepositive are also experts in Force.com, Heroku and Amazon Web Services. The company wanted to capture more data and re-engage their audience. Working together, we launched a prize draw campaign to be implemented at Salesforce’s annual world tour.
After the obligatory partying and drinking that comes hand-in-hand with December festivities, pubs can be neglected places in January. Seeking a way to combat the loss of business that so often befalls pubs at this time of year, Greene King – the UK’s largest pub retailer, partnered with ODICCI to create a campaign to re-engage and acquire customers.
The Entertainer originates in Amersham, Buckinghamshire, and is the UK’s largest independent toy retailer. With 124 stores, many transactions happen every day, yet little data was being captured until the company partnered with ODICCI to create an engaging offline-online campaign.
There are 32 Scribbler stores across the UK that see thousands of customers every day, yet little customer information was gathered until the company partnered with ODICCI to create an offline – online campaign.
Previously, Scribbler used in-store sign ups/forms requesting email addresses and information, which they had to manually type up themselves. This was very time consuming and unengaging. So, how did Scribbler capture 10x more email addresses and increase their database by 50% in 4 months using ODICCI?
Apps are one of mobile marketing’s biggest success stories. While the launch of the iPhone in 2007 kick-started the smartphone revolution, it was the launch of Apple´s app store a year later that really triggered the shift in consumer behaviour. Ever since, brands have found apps to be a great way to engage with consumers, the app´s place on their home screen gives the brand a direct line of communication with their customers.
A Christmas campaign is one of those essential elements of your E-Commerce strategy that shouldn’t be left until the last minute. It’s time to prepare, especially given that eight out of ten Christmas shoppers look for gifts and ideas online before making a purchase, creating a significant opportunity for retailers.
Les Menuires is a French ski resort, situated in the Savoy region of the Three Valleys. Making use of its stunning surrounding mountains, lakes, and landscapes, the resort hosts many activities such as hiking, fly-fishing, and buggy outings.
The business wanted to capture more data about their customers, but their initial strategy of having staff situated in different parts of the resort asking for information was proving to be unsuccessful. The strategy was partly unsuccessful as there was no incentive and data was poorly captured (wrong email addresses).
We introduced various mechanisms to capture customer data offline and the team of Les Menuires was very keen to use our shake to reveal module combined with a card distributed at point of sale and other parts of the ski resort.
On the card customers would find a unique code that could be entered into an interactive microsite. Les Menuires offered customers a chance to win prizes by shaking their phone, providing that they registered their details together with the unique code to unlock the shake.
Together with the team at Les Menuires we designed the card and microsite. The combination of a unique code printed on cards and the interactive shake to reveal module created a highly engaging experience for the audience of Les Menuires. This interactive experience was available in English and in French with automatic language recognition based on browser language.
Prizes ranged from skis, helmets, ski passes and Roc’n Bob toboggan runs. To spread winning prizes various rules were setup in ODICCI.
Les Menuires during the season distributed 50,000 cards and managed to interact with 10,327 customers – a great result with more than 20% engagement.
Interested to know what ODICCI can do for you?